Blog Posts in August, 2011

The Importance of Loyalty

Posted By Tom's Mechanical || 30-Aug-2011

One of our favorite activities at Tom’s Mechanical is celebrating. We celebrate business successes, birthdays, holidays and employee anniversaries. Yesterday we celebrated the ten year anniversary of Josh Wallace. As I was presenting Josh with his ten-year Movado watch it occurred to me that we don’t talk enough about loyalty. The heating and air conditioning industry, like many ...
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A Salute to Hard Workers

Posted By Tom's Mechanical || 12-Aug-2011

Some of my friends who also own businesses are fond of complaining about their employees. Not me! I find that interacting with our employees is one of the best parts of my job. This summer in Texas has been one of the hottest on record, with more than 30 consecutive days of temperatures over 100 degrees! While that is good for our air conditioning business, it takes a terrible toll on our ...
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Tom's Testimonials

Expect More Satisfaction, Get More Satisfaction.

“We highly recommend this company! Brian Lackey helped us consider all options, and we close the ductless Split Air and Heat, which hangs on the wall and self-regulates temperature control. This new ... ”

- Sharon Warren , Fort Worth TX

“I've had the opportunity to work with several of Tom's technicians. Frank is one of Tom's best. I've worked with him several times and have complete confidence in him. He is very good at his work, ... ”

- Mike Moore , GRAND PRAIRIE TX

“The professionalism of this company was obvious from my initial contact with the company operator who directed my call to the completion of the work by the service technicians. Honorable mention of ... ”

- Sharon S. , Arlington TX

“Nobody likes to invest in invisible infrastructure. No fun. But the people at Tom's were so encouraging and so thorough in their explanations that the decision made perfect sense. The staff were all ... ”

- Jack & Barbara Stein , Arlington TX

“Just ended a conversation with your staff member JOSH. Can't state strongly enough what a tremendous help Josh was to me in getting some helpful action started regarding my system filters. Josh ... ”

- Sherry Benson , Bedford TX

“I will highly recommend your company and once again, thank you and many praises for your employees. ”

- Cynthia Elmore , Fort Worth TX

“I have been highly satisfied with the service and quality of the people I have interacted with from your company. I will continue not only to do business with you, but will recommend Tom’s to anyone ... ”

- Paul Ward , Arlington TX

“Justin and Carl were both prompt, courteous, knowledgeable and very good about cleaning everything before they left. ”

- Marilyn Westerland , Trophy Club TX

“From the very beginning the team from Tom’s Mechanical was the best. Brian Lackey did a great job assessing our needs. The installers were polite, professional and took pride in doing a good job. ”

- Richard Davis , Dallas TX

“I just wanted to pass along my appreciation for the excellent customer service your employees have provided to our organization. These individuals (Paul and Ron) are great examples of the true meaning ... ”

- Steve Durbin , Carrollton TX

“Whatever employee selection process you go through should be the standard for all companies. Tom’s is a perfect example of what a service company should be. ”

- Jim Murray , Arlington TX

“Service technicians like Frank are the reason I have been a Tom's customer for over a decade. ”

- James E. , Colleyville TX

“Hi Brian, We bought a couple of complete units from you several years ago, and you were our salesman. I cannot say enough good things about our experience with you and your company. And the warranty ... ”

- Steve Fine , TX

“Well it was a big success. Everyone on the team performed admirably and should be commended for providing very satisfied customers. They all knew their respective jobs and performed them expeditiously ... ”

- Tom & Barb , TX

“What do you say about the best of the best. Have being a customer for the last 14 years. These people are amazing. I thank them every year for taking care of my unit. You guys Rock. Joshua you have ... ”

- Leley Noronha , Arlington TX

“We recently switched our electric furnace to a gas furnace and received quotes from several HVAC companies who sell and install Trane. I was very happy that Tom's provided me with the lowest bid on ... ”

- Katheryn H , Arlington TX

“Adam and Edwin were great! Adam explained everything that was done and took as much time as he needed to make sure we were happy with the job! We will always recommend Tom's Mechanical for AC and ... ”

- Hildebrand Orthodontics , Arlington TX

“David my tech came yesterday and today - my unit was frozen due to my neglect of changing the filter - after a 24 hr thaw he came back and replaced the filter and checked the compressor and discussed ... ”

- JCDavis , Arlington TX

“Tom's has been an outstanding asset in helping me maintain my facility. Their work and customer service is first class all the way. ”

- Andre , Lewisville TX

“Jimmy, the tech from Tom's did a great job on following up with trouble shooting the Nest thermostat that did not function properly during the past cold snap, He and all of the techs that have ... ”

- Edward D , Arlington TX

“Although the appreciation that I need to share with you is probably going to come to you as no surprise, I am compelled to take a few minutes from my hectic day to recognize something extremely rare ... ”

- Jason W.

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