At Tom’s Mechanical, Inc. we teach our employees the basic rules of courtesy. Say “please” when you ask for something, say “thank you” when you receive it and say “you’re welcome” when someone says “thank you.” And when you use these words and phrases, use them with a smile.
The saddest thing is that when we first tell a new employee not to say “no problem” they usually look at us funny. They don’t understand that there is a difference between “no problem” and “you’re welcome.” But there is a difference and our customers appreciate it. I have received several comments from customers who appreciated our employees showing old fashioned courtesy.
I’m all for moving forward with technology and productivity but I don’t want to lose the importance of courtesy along the path to greater efficiency. Do these thoughts echo your own thoughts? You’re welcome!