Testimonials

  • What is remarkable to me is that EVERYONE I have come into contact with at Tom's Mechanical seems to be a superstar.
    Although the appreciation that I need to share with you is probably going to come to you as no surprise, I am compelled to take a few minutes from my hectic day to recognize something extremely rare and wonderful that I received from Tom's Mechanical...an amazing customer experience from a contractor. Having spent the last 17 years in Commercial Real Estate & Construction, I know that I could find at least one customer-service A-player in any subcontractor that I deal with, if I search long enough. What is remarkable to me is that EVERYONE I have come into contact with at Tom's Mechanical seems to be a superstar.

    - Jason W.

  • Thank you
    Jimmy , the tech from Tom's did a great job on following up with trouble shooting the Nest thermostat that did not function properly during the past cold snap, He and all of the techs that have serviced have all done great jobs. Thank you. I highly recommend Tom's for all your heating and air conditioning needs.

    - Edward D

    Arlington, TX
  • Highly Recommended
    Tom's has been an outstanding asset in helping me maintain my facility. Their work and customer service is first class all the way.

    - Andre

    Lewisville, TX
  • Always reliable
    David my tech came yesterday and today - my unit was frozen due to my neglect of changing the filter - after a 24 hr thaw he came back and replaced the filter and checked the compressor and discussed the current status - David was polite and professional and answered all my questions - thank you David and Tom's Mechanical - YA'LL ROCK!!!

    - JCDavis

    Arlington, TX
  • Awesome customer service!!
    Adam and Edwin were great! Adam explained everything that was done and took as much time as he needed to make sure we were happy with the job! We will always recommend Tom's Mechanical for AC and Heating repairs. GREAT JOB!!

    - Hildebrand Orthodontics

  • Very Reasonable and Professional Company
    We recently switched our electric furnace to a gas furnace and received quotes from several HVAC companies who sell and install Trane. I was very happy that Tom's provided me with the lowest bid on the same furnace as well as additional items. Also, unlike a couple of other companies, their quote included electrical work. The salesman, Brian was very informative and answered all of my questions. Once I informed Brian that I wanted Tom's to do the work, he did not waste any time to get everything scheduled and set-up for three days later!! The crew, including electrician, were all very professional, courteous, and steadfast in getting the job done right and timely. They covered our floors and worked diligently until our new system was installed and working. My husband and I are very pleased with their work and we would definitely recommend this company to anyone who need a new or replaced HVAC. We haven't used their maintenance service but I'm sure it's top notch also!

    - Katheryn H

    Arlington, TX
  • Just the best
    What do you say about the best of the best. Have being a customer for the last 14 years. These people are amazing. I thank them every year for taking care of my unit. You guys Rock. Joshua you have what it takes my friend to work for such an amazing company.

    - Leley Noronha

    Arlington, TX
  • We’d like to personally thank you for educating us on the products that were available and helping us to focus on exactly what our needs were.
    Well it was a big success. Everyone on the team performed admirably and should be commended for providing very satisfied customers. They all knew their respective jobs and performed them expeditiously and without a problem. We’d like to personally thank you for educating us on the products that were available and helping us to focus on exactly what our needs were. As I mentioned to you, we not only analyzed the first cost, but also the cost of maintenance during the life of the 10-yr warranty. So thank you to your team and you for making this a very satisfying experience for Barb and I. I hope your company recognizes all your efforts also.

    - Tom & Barb

    TX
  • You've got our business for life.
    Hi Brian, We bought a couple of complete units from you several years ago, and you were our salesman. I cannot say enough good things about our experience with you and your company. And the warranty we got with you has been money well spent. We also maintain the yearly checkup where you come out a couple of times each year. We communicate our experience and promote your company at least a dozen times a year. Thank you so much for always being efficient, honoring your commitment and warranty, and always sending out quality guys who work for you. Your servicemen have always gone way and above in being informative and professional in their visits. I am in L&D for a Fortune 500 company, and train 25 new associates every 12 weeks, for 12 weeks. Our story with you and your company is one that I always share as a positive way to do client service ... and I mention Tom's Mechanical by name. You've got our business for life, and we will continue to share our experience with you on a regular basis. Thank you, thank you!!!

    - Steve Fine

    TX
  • Frank has been to my home several times to do routine maintenance or resolve a problem. He is always on time, friendly and very professional.
    Service technicians like Frank are the reason I have been a Tom's customer for over a decade.

    - James E.

    Colleyville, TX
  • I will highly recommend your company
    I will highly recommend your company and once again, thank you and many praises for your employees.

    - Cynthia Elmore

    Fort Worth, TX
  • I will continue not only to do business with you, but will recommend Tom’s to anyone needing HVAC service.
    I have been highly satisfied with the service and quality of the people I have interacted with from your company. I will continue not only to do business with you, but will recommend Tom’s to anyone needing HVAC service.

    - Paul Ward

    Arlington, TX
  • Justin and Carl were both prompt, courteous, knowledgeable and very good about cleaning everything before they left.
    Justin and Carl were both prompt, courteous, knowledgeable and very good about cleaning everything before they left.

    - Marilyn Westerland

    Trophy Club, TX
  • From the very beginning the team from Tom’s Mechanical was the best.
    From the very beginning the team from Tom’s Mechanical was the best. Brian Lackey did a great job assessing our needs. The installers were polite, professional and took pride in doing a good job.

    - Richard Davis

    Dallas, TX
  • These individuals (Paul and Ron) are great examples of the true meaning of ‘Customer Service.’
    I just wanted to pass along my appreciation for the excellent customer service your employees have provided to our organization. These individuals (Paul and Ron) are great examples of the true meaning of ‘Customer Service.’ Thanks again!

    - Steve Durbin

    Carrollton, TX
  • Tom’s is a perfect example of what a service company should be.
    Whatever employee selection process you go through should be the standard for all companies. Tom’s is a perfect example of what a service company should be.

    - Jim Murray

    Arlington, TX