Nicole, Residential Dispatcher
Years at Tom's: 3
Favorite thing about her job: “I’m a talker, so I love the
fact that I get to talk to our customers throughout the day.”
Before Nicole came to work at Tom’s Mechanical three years ago, she
was taking care of her busy family as a stay-at-home Mom. When her daughter
began Kindergarten, it was time for her to go back to work. Fortunately,
according to her, she found a position at Tom’s Mechanical.
“I love my job and this company, because it’s like one big
happy family,” she said. “I truly have the best of both worlds
now.”
Sedrick, Commercial Service Supervisor
Years at Tom's: 4
Favorite thing about his job: “I have the freedom to make service
decisions on behalf of our customers, giving my team the ability to make
repairs quickly and cost effectively.”
After three years on the job, Sedrick was promoted to Commercial Service
Supervisor. He loves his new position due to the fact that he is trusted
to run his department and solve his customer’s service issues as
a team leader. “Every technician who works here knows they can count
on each other to get the job done,” he said. “This truly is
the best company I’ve ever worked for, and I’m not just saying
that. Tom’s is like family.”
Amy, Commercial Dispatcher
Years at Tom's: 9
Favorite thing about her job: “No matter what problems our commercial
customers may be having, many of them ask to speak with me, because I
have worked with them for so long. It’s wonderful knowing that they
trust me to handle their service calls on behalf of Tom’s.”
After nine years at Tom’s, it’s fair to say Amy has a working
knowledge of commercial HVAC systems. She spends her days scheduling service
calls, ordering parts, and keeping track of Tom’s service technicians.
Simply put, her job is to make her customers happy. “I’ll
be a 10-year Tom’s employee next February. This is such an incredible
company, I would never think about going anywhere else.”
Josh, Service Manager
Years at Tom's: 15
Favorite thing about his job: “I love being able to fix a problem
where other companies have failed. Every call I take is from someone who
isn’t happy, and we are the company who can make them smile again.”
Josh started working at Tom’s as a residential service technician
directly after high school. As he has moved up into managerial roles,
his straightforward and honest approach has positively impacted not only
his customers, but his team members as well. “Even though I have
only worked for Tom’s, I know for sure this is where I’m supposed
to be. My core values and my company’s are very much the same. Tell
the truth, be honest, and customers will always come back.”