Tom’s Mechanical, Inc. we teach
our employees the basic rules of courtesy. Say “please” when you ask for
something, say “thank you” when you receive it and say “you’re
welcome” when someone says “thank you.” And when you
use these words and phrases, use them with a smile.
The saddest thing is that when we first tell a new employee not to say
“no problem” they usually look at us funny. They don’t
understand that there is a difference between “no problem”
and “you’re welcome.” But there
is a difference and our customers appreciate it. I have received several
comments from customers who appreciated our employees showing old fashioned courtesy.
I’m all for moving forward with technology and productivity but I
don’t want to lose the importance of courtesy along the path to
greater efficiency. Do these thoughts echo your own thoughts? You’re welcome!
You can learn more about the level of service our Arlington HVAC team offers
by scheduling an
AC repair or
heating repair service.